Merlinsoft Ltd
Merlinsoft Ltd Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Merlinsoft Ltd has a 5.0 star rating from 1 review. 100% of users would likely recommend. Reviewers value Diversity of Products or Services, Privacy and Data Security, and note the price level is low.
Key Takeaways for Future Customers
- Consider Merlinsoft Ltd reviews about training and setup before purchase.
- Look into product diversity and privacy features and the low price point.
Negative Feedback / Risk Areas
- Multiple customer complaints allege faulty EPOS software and unresolved bugs.
- Reports of poor customer service, requests for extra payments, and blame on customers for lack of training.
- Claims of business loss and mentions of legal action.
Positive Feedback
Single reviewer satisfaction yields high overall sentiment; product diversity, data security, and low pricing are highlighted.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Merlinsoft Ltd has a 5.0 star rating from 1 review. 100% of users would likely recommend. Reviewers value Diversity of Products or Services, Privacy and Data Security, and note the price level is low.
Key Takeaways for Future Customers
- Consider Merlinsoft Ltd reviews about training and setup before purchase.
- Look into product diversity and privacy features and the low price point.
Negative Feedback / Risk Areas
- Multiple customer complaints allege faulty EPOS software and unresolved bugs.
- Reports of poor customer service, requests for extra payments, and blame on customers for lack of training.
- Claims of business loss and mentions of legal action.
Positive Feedback
Single reviewer satisfaction yields high overall sentiment; product diversity, data security, and low pricing are highlighted.
Turn one complaint into a collective action
London, England
There are always two sides to every story
- - He refused training and claimed expertise.
- - The system was misconfigured from the start.
- - We offered changes, but he was abusive and threatened action.
As in all things there are two sides to every story. This guy bought the system and refused point blank to obtain any training, explaining that he was 'an expert' in retail software and didn't need any support.
Needless to say there are many definitions of the word 'expert' and in his case I leave it to your imagination which his was. However, suffice it to say that the system was incorrectly configured from the outset, which led to a variety of problems across a number of areas. In addition, he was using it in a way it was never designed to be used. His comment was "Well it should work as I want it to".
Of course, had he had training he would have known all this from the outset and these problems would not have occurred, as the system would have been correctly configured and used as designed.
We offered to amend the software to allow him to use it in the way he described but he was so abusive and stated that "it should do that anyway" and threatened legal action so we walked away from the whole situation. It is also interesting don't you think, that he posts these comments anonomously!
Bad epos software Merlin
- - Avoid Merlin Software Ltd, Barnsley; the owner demands more money.
- - Independent checks found faults; losses grow and legal action is advised.
Looking for epos/web software no matter what do not purchase from Merlin Software Ltd, Barnsley, UK
Web http://www.merlinsoft.co.uk we had software from them several years ago, spent 1000s of pounds and it is very bad for business it has so many issues, to make it worst they not even sorting it out the owner just asks for more money to sort the problem and blames the customer of not using the software properly however we got the software checked by independent company the software is faulty. some year back when software was purchased we complained to the owner within week that it has issues for over year he just blamed us for not having taken training on how to use the software which was ridicules even my little kid knows how to use a retail software, obviously he was asking for more money. So we started recording the behavior of the software to prove them that it is faulty now after looking at many evidence some of their team admit the software isn't working properly but we are still waiting for the problems to be sorted and business is making loss every day because of it, also taken advice for legal action against Merlin software
Merlin Epos software very bad
- - Avoid Merlin Software Ltd, Barnsley, UK.
- - The software has issues and harms business.
- - Owner asks for more money to fix issues.
Looking for epos/web software no matter what do not purchase from Merlin Software Ltd, Barnsley, UK
Web http://www.merlinsoft.co.uk we had software from them several years ago, spent 1000s of pounds and it is very bad for business it has so many issues, to make it worst they not even sorting it out the owner just asks for more money to sort the problem and blames the customer of not using the software properly however we got the software checked by independent company the software is faulty. some year back when software was purchased we complained to the owner within week that it has issues for over year he just blamed us for not having taken training on how to use the software which was ridicules even my little kid knows how to use a retail software, obviously he was asking for more money. So we started recording the behaviour of the software to prove them that it is faulty now after looking at many evidence some of their team admit the software isn't working properly but we are still waiting for the problems to be sorted and business is making loss every day because of it, also taken advice for legal action against Merlin softwares
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